> ## Documentation Index
> Fetch the complete documentation index at: https://docs.parahelp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# API

> Run your Customer Agent outside a ticketing system, wherever you implement it.

The API lets you run your Customer Agent outside a ticketing system, wherever you implement it.

Tickets come in through the API instead of a ticketing system. Your Customer Agent handles them with the same configurations, tools, and guardrails, and you control the experience around it.

The full API reference lives at [app.parahelp.com/api/docs](https://app.parahelp.com/api/docs).

Looking to connect a tool rather than a channel? See [Connections](/platform/connections).