> ## Documentation Index > Fetch the complete documentation index at: https://docs.parahelp.com/llms.txt > Use this file to discover all available pages before exploring further. # Ticketing system > Your Customer Agent works as a team member in Intercom, Zendesk, Front, Plain, or Pylon. Your Customer Agent works as a team member in **Intercom, Zendesk, Front, Plain, or Pylon**. Your ticketing system is the main channel where tickets reach your Customer Agent. It replies, tags, transfers, and updates tickets directly in it, while the Internal Agent reads your tickets to answer questions, generate reports, and identify gaps. Parahelp supports one ticketing system per workspace. ## Connect your ticketing system Follow the relevant guide: ## Assigning tickets to Parahelp Once connected, set up a workflow that assigns tickets to your Customer Agent, so you control exactly which tickets it handles: