> ## Documentation Index
> Fetch the complete documentation index at: https://docs.parahelp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Build

> Describe what you want in natural language, and the Internal Agent builds it.

You build by prompting the **Internal Agent** in a [task](/platform/tasks). Describe what you want in natural language. It builds the flow - the policies, knowledge, and tool connections the agent needs - and drafts it for your approval. View your Customer Agent's configurations on the [Configurations page in the app](https://app.parahelp.com/configurations).

## How it works

<Steps>
  <Step title="Describe what you want">
    In natural language: "Update our refund policy," "Build a Linear bug-report flow," "Connect our internal admin panel so the agent can look up customers."
  </Step>

  <Step title="The Internal Agent builds it">
    It asks clarifying questions where needed, then builds the flow: the policies, knowledge, and tool connections the agent needs.
  </Step>

  <Step title="Review the draft">
    Every change is staged as a pending action for your approval. See [Release](/internal-agent/release).
  </Step>
</Steps>

## What you build

* **Configurations:** everything you build lives in your Customer Agent's configurations - channels, tools, memory, knowledge snippets, and web pages. See [Customer agent](/customer-agent/introduction).
* **Guardrails:** when the agent escalates to a human, deterministic checks before a tool can run, and human approval behind sensitive actions. See [Guardrails](/customer-agent/guardrails).
* **Connections:** the tools your agents act in - the Customer Agent through the scoped tools built on them, the Internal Agent directly in tasks. If a tool has an API, you can connect it just by chatting. See [Connections](/platform/connections).
* **Channels:** where customers reach you - email, live chat, and Slack through your ticketing system, or the API. See [Channels](/customer-agent/channels).

***

Next: test the change before it ships. See [Test](/internal-agent/test).