# Parahelp docs

- [Introduction](https://docs.parahelp.com/get-started/introduction.md): Parahelp is the platform for building your AI support agent.
- [Concepts](https://docs.parahelp.com/get-started/concepts.md): The core terms used across Parahelp.
- [Quickstart](https://docs.parahelp.com/get-started/quickstart.md): You've completed the onboarding task, and your Customer Agent is built. Here's how to get your first ticket resolved and where to go from there.
- [Introduction](https://docs.parahelp.com/customer-agent/introduction.md): Configurations are everything that shapes your Customer Agent.
- [Channels](https://docs.parahelp.com/customer-agent/channels.md): The channels through which the Customer Agent handles tickets.
- [Ticketing system](https://docs.parahelp.com/customer-agent/ticketing-system.md): Your Customer Agent works as a team member in Intercom, Zendesk, Front, Plain, or Pylon.
- [API](https://docs.parahelp.com/customer-agent/api.md): Run your Customer Agent outside a ticketing system, wherever you implement it.
- [Tools](https://docs.parahelp.com/customer-agent/tools.md): Tools are the actions your Customer Agent can take on a ticket.
- [Memory](https://docs.parahelp.com/customer-agent/memory.md): Memory files are the instructions your Customer Agent follows.
- [Knowledge](https://docs.parahelp.com/customer-agent/knowledge.md): What your Customer Agent can search.
- [Guardrails](https://docs.parahelp.com/customer-agent/guardrails.md): Transfer rules, deterministic checks, and human approval for sensitive actions.
- [Introduction](https://docs.parahelp.com/internal-agent/introduction.md): The Internal Agent identifies the gaps that start each loop, then builds and tests the changes and stages them for approval.
- [Identify gaps](https://docs.parahelp.com/internal-agent/identify-gaps.md): Every loop starts with a gap - your product ships daily, and your agent keeps up.
- [Build](https://docs.parahelp.com/internal-agent/build.md): Describe the support flow you want in natural language, and the Internal Agent builds it.
- [Test](https://docs.parahelp.com/internal-agent/test.md): See how your Customer Agent handles a scenario before customers do.
- [Release](https://docs.parahelp.com/internal-agent/release.md): Your gate on the loop - changes ship as releases: reviewed, versioned, and revertable.
- [Follow-up](https://docs.parahelp.com/internal-agent/follow-up.md): Your Customer Agent can send personalized follow-ups to customers.
- [Tasks](https://docs.parahelp.com/platform/tasks.md): You work with the Internal Agent in tasks.
- [Connections](https://docs.parahelp.com/platform/connections.md): Connections link Parahelp to your tools.
- [Automations](https://docs.parahelp.com/platform/automations.md): An Internal Agent task that runs on a schedule or a trigger.
- [Inbox](https://docs.parahelp.com/platform/inbox.md): Your todos and ongoing tasks in one place.
- [Settings](https://docs.parahelp.com/platform/settings.md): Manage your workspace: members, teams, connections, channels, notifications, and privacy.
- [FAQ](https://docs.parahelp.com/resources/faq.md): Common questions and fixes.
- [Changelog](https://docs.parahelp.com/resources/changelog.md): New features, improvements, and fixes in Parahelp!


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