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Parahelp is an AI support solution built for fast-moving software companies. It integrates with your existing ticketing system and functions as a team member to resolve tickets end-to-end. The platform consists of two agents: The Customer Agent is customer-facing, with scoped tool connections and context to safely resolve customer issues, either autonomously or with human approval. See Customer Agent. The Internal Agent (also referred to as just “Parahelp”) is internal-facing, with broader connections and the ability to change the Customer Agent’s configurations, incl. building secure tool connections. See Internal Agent.

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How you work with Parahelp

You do all of this in tasks. It starts with an onboarding task, where the Internal Agent analyzes your historical resolved tickets and existing documented context to build the first version of your Customer Agent. From there, the two agents run a continuous improvement loop, and every turn of it starts with a gap:
  1. Identify gaps (Internal Agent). When context changes - a merged PR, an updated page in Notion - it prompts the Internal Agent to investigate using its broader connections. The same happens when the Customer Agent lacks context on a ticket. See Identify gaps.
  2. Build (Internal Agent). The Internal Agent builds the scoped policies, knowledge, and tool connections from the gap it identified, and asks you in natural language when it needs input. See Build.
  3. Test (Internal Agent). The Internal Agent tests the change against your historical support tickets, and production tests verify your tool connections. See Test.
  4. Resolve (Customer Agent). Once your team approves the release, the Customer Agent uses the updated configurations to resolve tickets end-to-end across your channels - email, live chat, and Slack. See Customer Agent.
Releases are your gate on that loop: every change ships as a release you can review, version, and revert. See Release. The loop continuously improves your Customer Agent. It learns from the tickets it handles, from what your team ships across your connected tools, and from every release you publish. Reviewing Parahelp for security or legal? Start with how we handle your data in Settings → Privacy and our trust page.