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Parahelp is an AI support solution built for fast-moving software companies. It integrates with your existing ticketing system and functions as a team member to resolve tickets end-to-end. The platform consists of two agents: The Customer Agent is customer-facing, with scoped tool connections and context to safely resolve customer issues, either autonomously or with human approval. See Customer Agent. The Internal Agent (also referred to as just “Parahelp”) is internal-facing, with broader connections and the ability to change the Customer Agent’s configurations, incl. building secure tool connections. See Internal Agent.

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How you work with Parahelp

You do all of this in tasks. It starts with an onboarding task, where the Internal Agent analyzes your historical resolved tickets and existing documented context to build the first version of your Customer Agent. From there, the two agents run a continuous improvement loop, and every turn of it starts with a gap:
  1. Configure. Describe the flow you want in natural language - the policies, knowledge, and tool connections it combines - and the Internal Agent configures it. See ConfigureIdentify gaps (Internal Agent). When context changes - a merged PR, an updated page in Notion - it prompts the Internal Agent to investigate using its broader connections. The same happens when the Customer Agent lacks context on a ticket. See Identify gaps.
  2. Test. Simulations replay your historical tickets against the draft change, and production tests verify your tool connections, so you see exactly how the Customer Agent handles a scenario before customers do. See TestBuild (Internal Agent). The Internal Agent builds the scoped policies, knowledge, and tool connections from the gap it identified, and asks you in natural language when it needs input. See Build.
  3. lease. Changes ship as releases - reviewed, versioned, revertable - and you set your agent live on your channels: email, live chat, and Slack. Nothing goes live without your approval. See ReleaseTest (Internal Agent). The Internal Agent tests the change against your historical support tickets, and production tests verify your tool connections. See Test.
  4. Resolve. The Customer Agent handles tickets end to end in your customer channels, acting only through its released configurations - scoped tools on verified user input, plus the knowledge and instructions you’ve released. See Customer AgentResolve (Customer Agent). Once your team approves the release, the Customer Agent uses the updated configurations to resolve tickets end-to-end across your channels - email, live chat, and Slack. See Customer Agent.
  5. Identify gaps. When the Customer Agent is missing context or a tool connection, it kicks off the Internal Agent to investigate. Automations watch your tools and your queue, and the Internal Agent reports the impact of every release and proposes the next configuration. See Identify gaps.
Releases are your gate on that loop: every change ships as a release you can review, version, and revert. See Release. The loop continuously improves your Customer Agent. It learns from the tickets it handles, from what your team ships across your connected tools, and from every release you publish. Reviewing Parahelp for security or legal? Start with how we handle your data in Settings → Privacy and our trust page.