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Configurations are everything that shapes your Customer Agent. Flows are built from these elements - a flow combines policies, knowledge, and tools into the behavior the agent follows for a ticket type.

Channels

The channels the Customer Agent handles tickets through.

Tools

The actions it can take on a ticket - base tools managed by Parahelp, and custom tools built by the Internal Agent.

Memory

The instructions it follows - persistent memory on every ticket, working memory for related tickets.

Knowledge

What it can search - knowledge snippets and web pages.

Guardrails

Transfer rules, deterministic checks enforced in code, and human approval for sensitive actions.
You change configurations by prompting the Internal Agent in a task, and you can browse and edit them on the Configurations page in the app.
Configuration overview