Ticketing system
Email, live chat, and Slack through Intercom, Zendesk, Front, Plain, or Pylon.
API
Run your Customer Agent outside a ticketing system, wherever you implement it.
Channels
Channels
The channels the Customer Agent handles tickets through.
The channels the Customer Agent handles tickets through: email, live chat, and Slack through your ticketing system, or the API.
The Customer Agent works as a teammate in these channels. It replies to customers, takes action, and transfers to a human when needed, following your knowledge, tools, and policies.
Looking to connect a tool rather than a channel? See Connections.