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Your Customer Agent works as a team member in Intercom, Zendesk, Front, Plain, or Pylon. Your ticketing system is the main channel where tickets reach your Customer Agent. It replies, tags, transfers, and updates tickets directly in it, while the Internal Agent reads your tickets to answer questions, generate reports, and identify gaps. Parahelp supports one ticketing system per workspace.

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Connect your ticketing system

Follow the relevant guide:

Intercom connection setup

Zendesk connection setup

Front connection setup

Plain connection setup

Pylon connection setup

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Assigning tickets to Parahelp

Once connected, set up a workflow that assigns tickets to your Customer Agent, so you control exactly which tickets it handles:

Assigning Conversations in Intercom

Assigning Tickets in Zendesk

Assigning Tickets in Front

Assigning Threads in Plain

Assigning Issues in Pylon